Working alongside our 1st line service desk engineers, you’ll be the proverbial face of the business, and one of the first people customers speak to when they’re experiencing a technical issue. It’ll be your responsibility to provide technical assistance where possible, or escalate the customer to a more senior member of staff.
With first hand guidance from the 1st Line Team Leader, as well as a team of experienced 2nd and 3rd Line engineers, you’ll have the support and knowledge you need to help our customers efficiently and to get your IT career off to the best possible start.
Alongside providing technical assistance to our customers, you’ll spend up to 18 months studying towards an Information Communications Technicians Level 3 Apprenticeship with Bluescreen IT Training. This course includes industry recognised qualifications including CompTIA A+ 1101/1102, CompTIA Cloud Essentials+ and ITIL v4.
Naturally, you’ll get to know our great customers as you assist them with their problems. We work with businesses all over the country, although they’re predominantly based in the South West. Whilst we focus on several core industries such as Engineering & Manufacturing, Healthcare, Hospitality, Leisure & Tourism, Legal & Finance, and Property & Real Estate we have clients from a whole host of different industries and sectors include some more unusual ones such as aquariums, mountain bike manufacturers, dairies, jewellers, harbours and more. This means the range of questions, queries and therefore experiences you’ll be exposed to should be wide ranging, allowing you the opportunity to build a solid foundation, with the aim of progressing further in your IT career.
In a nutshell you will be;
– Providing 1st Line technical assistance to a range of businesses of different sizes, across different industries.
– Answering phone calls and email tickets to provide technical support.
– Building and repairing hardware such as laptops or computers.
You’ll be working with or on the following;
– End user issues, typically in a Microsoft environment
– Microsoft 365
We understand an apprenticeship is just the start to what we hope will be a long and prosperous career in IT. In fact, many of our staff today, started off as an apprentice themselves! We’re looking for an individual that is keen not only to learn and develop but grow with the company over many years. Upon the successful completion of your apprenticeship, you should be keen to progress onto the service desk as a 1st Line Engineer.
Monday to Friday 9am – 5pm
In 2003 Acronyms founder Dave Smith was fed-up with IT companies overselling, so he founded a business with a simple ethos – to sell the correct solution, not the most expensive. Over 15 years later and this ethos, along with quality of service and a passion for technology, has led us to become a trusted provider of IT to businesses across the South West and further afield.
Our mission is therefore to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed our clients’ expectations and that our employees are proud of, and we do this by staying to true to our core values. After all, they make us what we are, they’ve helped us get where we are today and we’re sure they’ll continue to help us in the future.
Partnerships: We seek to create long lasting partnerships with our clients that make a positive difference to their business.
It wouldn’t be possible to build long lasting relationships with our clients if we didn’t build them with our employees first, many of whom have worked here for more than five years. One of our proudest achievements is our high level of staff retention and with happy employees, come happy customers.
Transparency: We provide an authentic, dependable, and approachable service and we are always transparent.
Being transparent ensures everyone in the business and connected to it, knows exactly where they stand, what’s expected of them, what’s going well and where there’s room for improvement. Everyone at the company (including Senior Management!) attends quarterly one-to-ones, whilst the company host quarterly company wide meetings and provide means of offering anonymous feedback, so we can ensure the company is always honest and open about how we can continue to grow, thrive, and do the best we can.
Exceeding Client Expectations: We deliver an exceptional experience that goes beyond our clients’ expectations.
And we like to do the same for employees too! We endeavour to make Acronyms an enjoyable, comfortable, and exciting place to work. We’re not Google and can’t promise you a slide in the office, but we do provide our staff with flexible working conditions, fully funded training, certifications and courses, free fruit and snacks, regular company events, giveback days, paid overtime, and a holiday loyalty scheme for long serving employees.
Delivering The Correct Solutions: We don’t oversell. We provide the correct solution for each and every client.
Doing what’s right is important to us. It’s how you build trust and a solid reputation that others can believe in and naturally this extends beyond our client relationships. It’s why we support our local communities and numerous other charities and initiatives. It’s also why we provide every employee with a day of giveback, fully paid. It’s simply the right thing to do.