You will also be responsible for managing the SAM Members ISAM stock, testing our products and writing test reports. Most of our Bus Operator Members use Ticketer machines, but some have some older Parkeon machines. Full training and development will be provided. Operational knowledge of Bus Ticket Machines would be an advantage –but not essential. You will be part of a conscientious, efficient, sociable team, and as a key member of the project team, you will drive the continued success of the company’s future.
1.To help and support our Bus Operator Members of SAM to set up, configure and manage their Ticket Machines and back office software to the highest standards.
2.Troubleshoot any issues our Members have with their Ticket Machines or back office software which may be resolved or assisted by SAM –instead of sending the ETM back to the supplier.
3.Devise and conduct pre-deployment, system integration and ongoing quality control testing of SAM’s Bus Operator Members Ticket Machine systems and related software from a user perspective.
4.Manage the ITSO Secure Access Modules (ISAMs)which reside within the Ticket Machines to make sure they are up to date with all required security messages, including updating spare ISAMs in the office and liaising with bus operators to ensure their Machines are turned on to receive the messages as appropriate.
5.Manage SAMs audit list of individual Ticket Machines numbers, locations, software versions, ISAM numbers etc and to produce reports as required.
6.Provide technical analysis of system issues reported through the Service Desk by SAM Members, managing resolutions with suppliers and liaising with other team members.
7.Working within the SAM Team,you will:
a.Work with stakeholders to ensure a positive outcome;
b.Carry out monitoring and control activities in order to track the progress of your projects against delivery timescales and;
c.identify and manage risk, taking appropriate action where necessary;
8.Working closely with SAM Members, you will identify how we can improve our products and services to better meet their needs, working with the Bus Operator Support Manager to translate these requirements into a long-term development roadmap.
9.To ensure all activities undertaken are in compliance with SAM Policies and Procedures, and in a way that demonstrates SAM’s commitment to Equality and Diversity for staff and partners.
This job description provides a general reflection of the key accountabilities associated with the post; it is expected that the role holder will undertake any other reasonable activities comparable with your grade.
37 hours per week
Smart Applications Management (SAM) is a not for profit company created to help local councils, and bus operators deliver the benefits of ITSO smart ticketing. Our website is www.talktosam.co.uk. Staff welfare and a positive work-life balance are important to SAM. Where possible we offer a flexible working environment with opportunities for homeworking and flexible hours to fit around your personal circumstances.